Contact us
Contact Prime Computer Systems
Tell us what you need and we will get back to you with a clear answer. WhatsApp is usually the quickest way to reach us, especially if you can send a photo of the problem.
Ways to reach us
Choose whichever is easiest. There is no call centre and no ticket number to wait for.
What to include in your message
- The make and model of the device, if you know it
- What happens, and any error message you see
- When the problem started and what changed
- A photo or short video, if it helps show the fault
- Your location, for on-site work
- For equipment, the quantity and what it is for
Where we work
We support customers in Lusaka and other parts of Zambia. Remote support is available anywhere with internet access. For on-site visits, tell us your location and we will confirm what can be arranged.
More about usSend a short enquiry
Fill in the basics and tap send. Your message will open in WhatsApp, ready for you to review and send. No forms sitting in an inbox, no account to create.
Prefer to talk?
Call or email us directly
No forms, no waiting. These go straight to the people who do the work.
Common questions
Contact questions
Short answers to the things customers usually want to know first. If your question is not here, send it to us on WhatsApp.
Ask us by emailWhat is the best way to reach you?
WhatsApp is usually quickest for short questions and photos of a device or error message. Call if you need to explain something in detail. Email is best for equipment lists, quotes and anything with attachments.
Can I bring my computer to you?
Contact us first so we can confirm the arrangements and make sure someone is available. We work by arrangement rather than publishing a walk-in shop address, and we will tell you exactly where and when to bring the device.
Do you charge to look at a device?
If there is a charge for diagnosis, we will tell you before you leave the device with us. The cost of any repair is confirmed separately, before work starts, so you can decide whether to go ahead.
Do you support customers outside Lusaka?
Yes, in other parts of Zambia as well. Remote support works anywhere with an internet connection. For on-site work, send us your location and we will confirm whether a visit can be arranged and what it would involve.