Day-to-day help
When something stops working, you message or call. We work through the problem with you, remotely where possible and on site when needed.
IT support & maintenance
IT support and maintenance for your organisation
Your team should not lose a day because a computer will not connect or an email account stops working. We give organisations without a full-time IT department someone reliable to call, and we do the quiet maintenance that prevents avoidable breakdowns.
What support looks like
Help when something breaks, and work that stops it breaking
Support is not only about fixing faults after they happen. It also means keeping an eye on the things that quietly cause problems: full disks, missed updates, failed backups and printers nobody can print to.
Planned maintenance
Regular checks of computers, storage, updates, backups and printers help catch small problems before they interrupt work.
New staff and devices
A new computer prepared, accounts created, email set up on phone and laptop, and access to the office printer sorted out.
Email, software and printers
Business email that will not sync, software that has stopped working, printers that have disappeared from the network.
Network and internet
Wi-Fi that drops, slow connections, router problems and cabling issues, handled together with our networking service.
Advice when you need it
A second opinion before you buy equipment, change email systems or move office, so decisions are made with the facts.
You do not need a full-time IT person. Many organisations only need a few hours of help each month, plus someone to call when something urgent goes wrong. That is exactly how we work.
Ways to work with us
Call us when needed, or arrange regular support
Both are straightforward. The right choice depends on how much your team relies on IT and how much of the upkeep you want us to take on.
Option one
One-off support
For occasional problems or a single project. You contact us when you need help and we deal with that job.
- Fixes for specific problems
- New device setup
- Printer and email issues
- A clear price before work starts
Suits: small offices, home users and organisations with simple IT needs.
Option two
Regular support and maintenance
An agreed arrangement for ongoing support and scheduled maintenance, so problems are handled before they pile up.
- Scheduled maintenance checks
- Priority when something goes wrong
- New staff and device setup
- Advice on equipment and upgrades
Suits: offices that depend on their systems every day and want someone already familiar with them.
We will agree what is covered, what is not, and how the arrangement works before you commit to anything. No long-term lock-in is required to get started.
Maintenance
What a maintenance check includes
A maintenance visit is not a quick glance at the screen. We go through the equipment and the systems staff rely on, fix what can be fixed on the spot, and tell you what needs attention.
The exact checks depend on what you have and what you ask for. We agree the scope before the visit.
Arrange a maintenance visit- Physical condition and overheating
- Available storage and disk health
- Operating system and software updates
- Antivirus status and scans
- Backup jobs and restore checks
- Printer and scanner connections
- Network and Wi-Fi performance
- User accounts and access
- Start-up programs and clutter
- A short report of what we found
Common requests
Problems organisations call us about
These are everyday issues, not emergencies. Dealing with them early is usually cheaper and less disruptive than waiting.
Email has stopped sending or receiving
A shared printer is no longer available
New staff need computers and accounts
Computers have become slow and unreliable
Wi-Fi keeps dropping during work
Files are not being backed up properly
A server or shared drive is misbehaving
Someone has left and access needs changing
Common questions
IT support questions
Short answers to the things customers usually want to know first. If your question is not here, send it to us on WhatsApp.
Ask us by emailDo we need to sign a contract to use your support?
No. You can call us for a one-off problem and pay for the work done. Some organisations prefer an agreed ongoing arrangement for regular maintenance and support; we will explain both options and you can choose what suits you.
Can you support staff who work from home or in another town?
Yes, for problems that can be handled remotely. Software, email, printer and account issues can be supported wherever there is a working internet connection. Hardware and network work still needs someone on site.
Do you look after both Windows and Mac computers?
Yes. We support Windows and Mac computers, common business software, Microsoft 365, printers and office networks. Tell us what you use and we will confirm what we can support.
How quickly can you attend to a problem?
It depends on the problem, the location and what else is booked that day. Contact us with the details and we will tell you honestly when we can help. Genuine outages that stop work are prioritised where possible.
Talk to us
Need someone to look after your office IT?
Tell us how many computers you have, what you use them for and what is going wrong. We will suggest a sensible way to support you and confirm the cost.